1) How do I STOP the service?
There are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending STOP to 57721. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to email@example.com. You will be unsubscribed within 24 hours (between business hours, otherwise on Monday after the weekend).
3: Via telephone help line: customers can call the live help line number 019079903 (live agent avalable during business hours). The customer will be unsubscribed within 24 hours (on business days).
2) How do I subscribe to the service?
In order to subscribe to Thumbr service you must complete the following steps:
i. You encounters our banner or other online advertisement and clicks through this advert.
ii. You will be redirected to our landing page where the product information along with essenstial information is presented. You will need to submit a valid Irish mobile number.
iii. You will be redirected to our confirmation page where we asked you to send an SMS with specific keyword to Short Code 57721. Next to this, you will receive a free text message which contains a confirmation request to subscribe to Thumbr service.
iv. You must send a correct keyword to Short Code 57721.
v. You are now subscribed to Thumbr. You will receive a subscription confirmation request followed by the URL to access the games portal where you can start enjoying our cool range of games content.
3) What are the costs of the service?
The costs of the Thumbr subscription service are EUR 10 per week, EUR 2 per message and 5 messages per week received from 57721.
4) How many messages will I receive?
The service consists of 5 (five) premium text messages sent to you every week. Each message contains a URL to access Thumbr.
5) How long does the service go on for?
This is a subscription service. The service will go on until you unsubscribe from the service.
6) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.
7) I did not subscribe to this service, why am I receiving messages?
We do not send any charged messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.
8) I thought this service was free of charge?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional material.
9) My underage child has subscribed to this service.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating STOP to 57721. For other methods of unsubscription, see FAQ 1.
On our website and the subscription request mesage we have informed that our services are for mobile users older than 18 years of age.
Our services are according to the Comreg Code of Practice Premium Rate Services.
Thumbr does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a Thumbr offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an 'unsubscription' button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications.
Our affiliate networks can promote Thumbr services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge.
Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.
12) My question is not listed in the FAQs!
For all other questions, please send an email with your query to firstname.lastname@example.org. Please include your mobile number in the email.
You can also call our helpline: 019079903 (live agent available during business hours).
If you subscribed to the Thumbr service prior to 04/01/2017 you may be entitled to a partial refund. Please contact our customer care department for more details on email@example.com or via the helpline: 019079903 Please note the refunds will be granted on a case by case basis.